Our Approach

• To deliver on commitments with a sense of urgency each and every time.
• To proactively review our policies and procedures for the benefit of our customers and of our company.
• To make a fair profit on current operations to meet our obligations, sustain our growth and reach our goals.
• To take ownership for, and pride in our work, always looking for better ways to create the best value for our customers and for our company.
• To strive without reserve for the greatest possible reliability and quality in the service we provide; to be the unsurpassed standard of comparison and to be recognised as a company of dedication, honesty, integrity and service.

Our Conduct

• To ensure the company conducts itself in a manner, through its processes and practices, that promote honesty, integrity, compliance and accountability in everything that we do.

Our Customers

• To fully understand and exceed our customers’ needs, wants and preferences and provide greater value to our customers than our competitors.

Our Operating Excellence

• To implement initiatives across our business in order to achieve best-in-class operating practices.

Our People

• To recognise the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunities and a means of sharing in the company’s success.